ManageEngine
ServiceDesk Plus
ServiceDesk Plus is ManageEngine’s
flagship IT and enterprise service management platform that helps
modern enterprises design and deliver critical IT and business services.
ServiceDesk Plus is ManageEngine’s flagship IT and enterprise service management platform that helps modern enterprises design and deliver critical IT and business services.
ServiceDesk Plus is ManageEngine’s flagship IT and enterprise service management platform that helps modern enterprises design and deliver critical IT and business services. ServiceDesk Plus integrates with ManageEngine’s suite of IT management solutions and business applications providing a 360-degree view of your organization’s IT management operations.
High-value AI for ITSM, in every sense.
ServiceDesk Plus offers multiple native AI capabilities across all editions without any additional costs, enabling organizations to leverage AI-technologies without any impact on the ROI of their ITSM investments. Also, it enables IT teams to incorporate AI technologies effectively for a wide range of applications across their ITSM practices and touch points, all without extra efforts. From intelligent triaging of incoming requests to enabling smart zero-touch service orchestration by virtual support agents and knowledge discovery, ServiceDesk Plus has it all covered.
Efficiency
Predictive intelligence
Swift and accurate ticket triage, routing, assignment, and sentiment analysis through an ML-based prediction engine
Experience
Virtual support agent
On-demand handling of end user requests through text and voice conversations on Zia
Knowledge
GenAI
Easy access to public knowledge, low-code script generation, response generation, and summarization of requests through ChatGPT and Microsoft Copilot
SM Consulting and team provides
บริการดูแลระบบคอมพิวเตอร์และไอทีครบวงจร ทั้งการวางแผน จัดการ และดำเนินการด้าน IT ให้กับองค์กรโดยบริษัทไอทีภายนอก